Refund Policy

Deepvoip Refund Policy At Deepvoip, we prioritize flexibility and transparency to ensure the best experience for our users.

Our AI-powered communication system operates on a Pay as You Go model, where call charges and other services are deducted directly from your account balance.

If you ever need a refund, we’re here to assist with a fair and efficient process.

Refund Flexibility We are committed to resolving issues quickly, and refunds or account credits may be offered in the following situations:

1. Call Charges

• Unsuccessful Calls:

If a call fails due to a Deepvoip system error (e.g., server downtime or a technical malfunction), we will refund the deducted amount or apply a credit to your account.

• Billing Discrepancies:

If you believe you were charged incorrectly, you can request a review by opening a support ticket within 30 days of the transaction.

After verification, we will make the necessary adjustments.

2 Account Top-Ups

Incorrect Transactions: If a payment error occurs (e.g., duplicate charge), we will process a refund or adjust your balance accordingly.

• Mistaken Top-Ups:

If you accidentally add funds to the wrong account, contact us immediately, and we will do our best to help.

3. Purchased Phone Numbers

• If a purchased number becomes unavailable due to regulatory restrictions or technical issues, we will issue a full refund or offer a replacement at no extra cost.

How to Request a Refund To request a refund or credit adjustment, simply open a support ticket at help@deepvoip.com with:

• Your account email

• The specific charge or service in question

• A brief explanation of the issue Our support team will review your request quickly and efficiently to provide a resolution.

Our Commitment We value our customers and strive to offer a smooth, flexible, and fair experience.

If you ever face an issue, don’t hesitate to reach out—we’re here to help! For any refund-related inquiries, contact us at help@deepvoip.com.